VoicePC's response to COVID-19
The health of our employees, our customers, and the general communities in which we operate is of utmost importance to VoicePC. As the novel coronavirus (COVID-19) increasingly impacts our communities, travel and professional engagements, it’s important for all of us to be prepared for unexpected developments. As our understanding of the world health pandemic around the Coronavirus, or COVID-19, continues to evolve daily, we are taking swift action to ensure our business practices reflect the best care we can provide for overall health and wellness of our people. We are in this together.
By now, you are probably familiar with terms like "social distancing" and "flatten the curve" in regard to slowing the growth of COVID-19. To support both initiatives, VoicePC is taking steps to limit customer and employee exposure.
VoicePC’s team members are working from home, and we have conducted testing to validate that our employees have the secure access and tools required to ensure business continuity.
We understand that many of our customers operate in the most critical industries – including healthcare, legal and public safety sectors – and exceptional, uninterrupted service is vital. VoicePC and the suppliers we support – including Nuance, Philips and SpeechMotion – have robust continuity and disaster recovery capabilities in place to avoid service disruption. These measures include redundant operation centres with support personnel located across multiple regions, redundant remote connectivity and an ongoing review process of suppliers’ and vendors’ business continuity plans.
Most of all, we believe it is times like these that define us as people and a company, and we want you to know that we are here to support you.
We understand that you may have concerns during this difficult time, so we've gathered answers for some commonly asked questions.
Question: Is it taking longer to fulfil orders?
Answer: Currently, our order and shipping turnaround times are not affected and have not changed from our everyday policies. We have a strong relationship with our manufacturers and are receiving strong support from them. If there are any delays, we will send out updates.
Question: Are we experiencing any delays in customer service response time?
Answer: At VoicePC, customer service is of the highest importance because our customers matter to us. Currently, there is no impact on customer service response times. We look forward to helping you.
Question: Are you still scheduling training, software implementations or other professional services?
Answer: Yes! All of VoicePC’s training and professional services are being handled remotely, via secure web conferencing and screen sharing solutions. At present, there is no impact on customer service response times and training and implementation schedules. We look forward to helping you and ensuring that you have the technology and training needed to be productive while working from home or in the office.
In the wake of these challenging times, we are committed to helping you – if there is more we can do for you, please let us know, and we will do everything we can to help.
Be caring. Be kind. Be strong.
Sincerely,
The VoicePC Team